Numbers Don’t Shouldn’t Lieīoth competitors we challenged advertise a 99% accuracy rate on all their files.īut in reality, their measured accuracy rate falls between 84.7% and 94.4%.Īt 3Play Media, we guarantee a 99% accuracy rate for every file processed. We also measured accuracy including and excluding punctuation. Note: WER is commonly used in the speech recognition community to judge and determine ASR quality. We measured each file’s accuracy based on spelling errors, grammar errors, and word error rate (WER).
We decided to challenge 2 major competitors on their 99% accuracy claims. Lack of compliance with FCC, DCMP, and WCAG standardsĬhallenging Our Competitor’s Claims on Caption Quality.That’s why it’s important to have human editors review the transcript to ensure caption quality. ASR transcripts are notoriously riddled with inconsistencies in spelling and in grammar. Neither technology nor humans can deliver a truly 100% accurate caption file.Īutomatic speech recognition (ASR) is good, but not good enough to remove humans from the process.ĪSR doesn’t include speaker identifications or important sound effects. In addition to including punctuation, we also have internal standards to meet linguistic and legal requirements for caption quality.ĭownload the 2022 Annual State of ASR Report Why is it 99% accuracy and not 100%? At 3Play, we measure our accuracy to include punctuation because we believe incorrect punctuation can make a tremendous difference to the comprehension of a file. Note: Punctuation errors can be subjective. The industry standard for captioning accuracy is 99%.Ī 99% accuracy rate means that there is a 1% chance of error or leniency of 15 errors total per 1,500 words.Īccuracy measures punctuation, spelling, and grammar. Not only do accurate captions create an equal viewing experience for viewers who are d/Deaf or hard of hearing, but they also ensure your organization is in compliance with major accessibility laws. Most captioning vendors guarantee 99% accuracy.īut, how true are their claims? What Does Caption Quality Include?Īccuracy is a critical aspect of the captioning process. 99% accuracy is the industry standard for caption quality.
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